We offer free standard shipping on all orders, everywhere in the world.
Shipping times may vary depending on your location, please allow 10-15 business days for delivery.
All orders are shipped with a tracking number so you can always know where it is, you can check the status of your order here.
We will send you a confirmation email with your tracking number once your package has been sent.
We will always do our best to deliver on or before your delivery dates and if any package gets lost in transit we will refund or replace it!
Please note that these are estimated delivery times only, The Traveller Companion is not guaranteeing delivery dates unless you opt for an express shipping option like DHL.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Prices or shipping costs on the site do not include customs taxes and duties. All applicable duties shall be borne by the customer. Unfortunately, we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.