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about us

History, Mission and Values

Travel
One of the greatest pleasures of life...

History
The Traveller Companion project came in 2015 when António and Alexandra, both Portuguese and dreamers, decided to return home after a few years traveling the world. All the experiences gained along the way, all the lived life stories and the inhospitable lands visited, were the ingredients to make them dream new dreams!

And as the ancient Discoverers, who left Lisbon to discover new worlds, they, too, felt the desire to repeat the historical Portuguese "discoveries", inspiring them to create The Traveller Companion, and do everything in their power to ensure that your journeys are the best times of your life.

And because Portugal is also our homeland and a special place, we have created a little and cozy place on our webpage where you'll find the best of this country!

The Traveller Companion - Your traveling companion mate!

Mission
Deliver solutions, products and services that assure your travel times are spent the better way. Increase the levels of happiness and comfort for all who use our services and enhance the shopping experience.
 
Values
Integrity
How we do business is as important as the business we do. We hold ourselves to uncompromising ethical and legal standards. This extends to our day-to-day business conduct, our employee policies, our supply chain policies, our environmental programs and practices and our commitment to human rights and social responsibility.
 
Excellence
Our dedication to the customer’s happiness shows in everything we do.
The Traveller Companion reputation for superior customer service comes from the culture of creating and finding products with great quality at a fair price alongside a personalized customer support. “We take pride in the details - with every design, every day, in everything we do.”

Collaboration
Together we are one in delivering the best service.
The collaboration, dedication, and coordination between all members and stakeholders enable us to attain the excellence for which we fight daily.
 
Innovation
We embrace change with a smile on our faces.
Creation is the core of our business and constant adaptation is the core of our world. So, we are equipped with all the tools of modern technology and intend to continue our creative and innovative process not only through our designs but also in the way we approach the market and all our Travelers family!

Design
Traveling around the world opened our eyes to other brands and their designs so, and to be able to reach everybody around the world, we decided to act as retailers for some unbranded designs.
 
Sustainability
Reduce Environmental Impacts.
We minimize our footprint by sustainably managing our energy and water use, reducing our waste and carbon emissions and increasing the use of renewable energy. We employ innovative technologies to plan, implement, track and communicate how we operate responsibly to mitigate climate-related risk, benefitting our business and the communities we serve.
 
Materials
What we create is our gift but also our responsibility.
We believe that only through the best raw materials we are able to achieve the most amazingly unique products. For that reason, we work with small local producers and their materials, searching for exclusivity, innovation, quality, and style.
Our eco-friendly policy is one of the foundations of our company, therefore all materials we use eco-friendly organic raw materials and synthetic eco-friendly leathers in order to reduce our footprint and help to spread the message.

Human rights
We believe in a better world where all human beings are equal, happy and share the same rights and opportunities.
The Traveller Companion recognizes the importance of fair labor practices within our company and our supply chain and condemns the evils of human trafficking and slavery and understands the importance of eradicating the practices worldwide.
That way we are committed to fair employment practices and the upholding of human rights.  We will continue to take all appropriate measures to prevent human rights violations (including slavery and human trafficking) in our supply chains.
 
Stewards
The Traveller Companion strives to be a force for good by serving our World.
Our sustainability and social impact platform together with our core values guide our path to making a positive and sustainable impact wherever we do business.